[6264] IT Support Technician

Start date: Negotiable
Clearance: NATO Secret or equivalent
Location: Brunssum, Netherlands (1 day p/w off-site)

Requirements:
• The successful applicant must have previous and recent experience (within the last 3 years) as a first line support person for modern, network connected end-user-devices, such as notebooks, monitors, printers, etc.
• At least 2 years' experience providing functioning support of hardware, software, networks and computers in large organizations.
• Hands-on experience in client provisioning, application deployment and bare metal install using MDT and SCCM as toolsets.
• Practical experience detecting and troubleshooting client OS and software provisioning problems.
• Knowledge of the entire Microsoft Operating system product line administration, with focus on Windows 10/11
• Deep knowledge of implementing and administering large active directory environments

Certification:
• ITIL foundation

Duties:
• Configures the hardware and software environment as required by the system being integrated.
• Produces integration test specifications, conducts tests and records and reports on outcomes.
• Installs or removes system components using supplied installation instructions and tools.
• Conducts standard tests and contributes to investigations of problems and faults.
• Confirms the correct working of installations.
• Documents results in accordance with agreed procedures.
• Assists in the design of hardware platforms; considers cost, performance, tools and operation systems.
• Participates in the installation of hardware platforms to ensure the effective delivery of IT services.
• Compares hardware platforms across one's own organization and their competitors.
• Adheres to guidelines and policies on hardware platform usage.
• Assists in changing hardware platforms, while maintaining minimal disruption to the clients programs.
• Prepare and maintain operational workstation baseline for multiple networks within the AOR
• Assure successful deployment of security updates and anti-malware/data loss prevention endpoints
• Assure security hardening based on security settings and group policies
• Install and document remote application provisioning services based on, but not limited to, Windows Remote App concept
• Liaise with the Agency's Centralised Service Desk for incident, problem and change management